Jabber and Cisco follow as close seconds in test of corporate IM platforms
Messaging has come a long way from the early days of rudimentary chat programs, the DOS and Windows "NET SEND" command and the Novell NetWare "SEND" command.
The ideal corporate instant-messaging environment lets users communicate anything they choose, from simple typed messages to documents to video. It tells employees which colleagues are available for an impromptu meeting and which don't wish to be disturbed. The ideal IM environment offers impenetrable security that thwarts intrusion attempts, as well as IM-borne malware. It's nimble and responsive; intuitive to use and administer; and integrates seamlessly with other IM products and protocols, such as AOL Instant Messenger (AIM).
Preferably, it safely archives IM sessions for easy retrieval by an auditor, is highly scalable, exhibits rock-solid reliability and uses network resources frugally. A corporate IM product taps into a Windows Active Directory or a Lightweight Directory Access Protocol (LDAP) back end for grouping and authenticating users. And finally, it provides the necessary VoIP capabilities to turn a chat session easily into a telephone call.
In short, the model platform makes holding meetings via IM as productive as - or even better than - meeting face to face.
To test the state of corporate IM tools we invited all vendors in this space to send products. We received Extensible Communications Platform (XCP) 5.2 from Jabber, Lotus Sametime 7.5.1 from IBM and Openfire Enterprise Edition 3.2 from Jive Software. We downloaded Gordano Messaging Suite (GMS) 5.0 from Gordano's FTP site and Mirador Instant Messenger for Windows 3.0 from Serial Scientific International's (SSI) Web site, and we accessed Cisco's WebEx AIM Pro Business Edition via the Internet.
Microsoft also plays in this space with its older Live Communications Server 2005 platform and will be forging ahead with enterprise IM as part of its Office Communication Server platform running on Exchange 2007. As this product was still in beta during our testing Window and won't be available until next month, we could not include it in our head to head test. We have, however, test early beta code to help give readers a feel for what they can expect from this unified messaging platform.
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